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General Questions

What is Therapaw Canada’s exchange and return policy2022-09-29T19:49:46+00:00

Have a look at our exchange and return policy. Click here

How do I purchase Thera-Paw products?2022-07-21T18:08:59+00:00

Please e-mail us directly at, or complete our contact sheet. Customer service will take your order and send an invoice, payable on-line.

Who can purchase Thera-Paw products?2022-09-29T19:47:41+00:00

Pet owners can purchase Thera-Paw boots, carpo-flex sport, Carpo-flex X, and Cushy-Paw Slippers directly through Thera-Paw Canada.
Boots that require extensive modifications and all custom carpal and tarsal supports are ordered by a veterinarian, or animal rehabilitation specialist.

Thera-Paw Boot Questions

What if my dog measures in between two sizes?2022-07-21T18:38:03+00:00

Match your paw measurements with to the size closest on the Thera-Paw Sizing Chart.

If your pet’s paw measurements (Paw Width AND Paw Length) are exact to those on the Sizing Chart, we suggest that you order the next size up.  Most dogs feel more comfortable with a slightly looser fit.

If your dog appears to have measurements that DO NOT correspond to the Sizing Chart (e.g., Greyhound with Paw Width of 2.5″ and Paw Length of 4″), then boot size is best determined by providing us with the following information:

  • Dog’s sex
  • Breed
  • Dog’s weight
  • Age
  • Affected paw
  • Reason for requiring a Thera-Paw Boot
  • Paw measurements
How should the Thera-Paw boot fit my dog’s paw?2022-07-21T18:37:15+00:00

The Thera-Paw boot should fit snuggly around the paw, like a glove.  It is OK to have a little extra room inside the paw, and many dogs prefer a slightly looser fit.

The cuff (sock) of the Thera-Paw boot should Velcro completely closed, with the lapels overlapping all the way.  If the cuff does not meet (close) all the way, then the boot will not be fastened tightly and may come off.  We recommend that you ask us to modify the boot by extending the width of the cuff .

For the front paws, the cuff should sit below the carpal pad (the stopper pador pad that sits above the ground, at the wrist behind the leg, and next to the dew claw).  If the cuff crosses over the carpal pad:

  1. the boot may restrict movement at the wrist joint.
  2. the boot may slide off because, when the dog bends the wrist, it will loosen the cuff and push the boot down.  We recommend that you ask us to modify the boot by lowering the height of the cuff.
I am trying to reorder boots for my dog, but the sizing names have changed. Can you let me know what “old size” corresponds to the “new size”?2022-07-21T18:39:07+00:00

The sizing names are as follows:

            Old Name                  New Name

            Small                                T/B

            Small/Medium                T/C

            Small/Medium #2           T/D

            Medium                           T/E

            Medium/Large                T/F

            Large                                T/G

Can I leave the Thera-Paw boot on my dog all day long?2022-07-21T18:14:12+00:00


Dogs sweat through their paw pads.  Leaving ANY boot on a dog’s paw for long periods (4+ hours) is NOT recommended.  If the paw is covered with a bootie for long periods, moisture may build up; constant exposure to moisture leads to skin breakdown (e.g., abrasions, blisters, wounds).

There are some instances where a boot does need to be left on for long periods (e.g., paw wound that needs to be covered).  If you need to leave the boot on for long periods, we recommend that you sprinkle some unscented, absorbing powder (e.g., Anti-Monkey Butt Powder, Dr. Scholl’s Unscented Foot Powder) inside the boot to help absorb excess moisture.  If your pet has a wound or sore on the paw, we recommend that you use Neo-Predef powder inside the boot.  Please consult with your veterinarian if you have questions about Neo-Predef use and paw wounds.

If your pet has paw allergies or sensitive skin, we recommend Anti Monkey Butt to reduce the build up of moisture.

If your pet needs to wear paw protection inside the home as well, we recommend a breathable Cushy-Paw Slipper or cotton sock cover (e.g., Power Paws by

Do Thera-Paw Boots come in Front Paw/Back Paw or Left Leg/Right/Leg sizes?2022-07-21T18:13:00+00:00

Thera-Paw Boots are the same for the front and back paws, and for the left and right legs. Make sure you correctly measure the affected paw prior to purchase. If the paw is injured or temporarily bandaged, you can measure the other paw (other front paw or other back paw) AS LONG AS the paws are deemed similar in size. Determine your dog’s size from our Thera-Paw Boot Sizing Chart.

How are Thera-Paw Boots sold?2022-07-21T18:12:24+00:00

Thera-Paw boots are sold individually. Prices vary depending on the size required.

Any modifications required are a modest extra charge.

How do I measure my dog’s paw?2022-07-21T18:06:59+00:00

Visit “Measuring” for instructions on how to measure your pet’s paw. There, you can also find a link to an instructional video.


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